Legal | Chester Cosmetics & Dental Care

Terms & Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern [Chester Cosmetic Dental Centre] relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Chester Cosmetic Dental Centre’ or ‘us’ or ‘we’ refers to the owner of the website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).

We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

1. Purpose

Chester Cosmetic and Dental Care aims to meet the requirements of the Data Protection Act 2018, the United Kingdom General Data Protection Regulation (UK GDPR), the guidelines on the Information Commissioner’s (ICO) website, and our professional guidelines and requirements.

This privacy notice describes the type of personal information we hold, why we keep it, and what we do with it.

2. Registered name

The data controller is Chester Cosmetic Centre Ltd.

3. Contact details

If you have an enquiry or request, please contact Khalid Anis.

Chester Cosmetic and Dental Care

149 Long Lane, Upton, Chester, Cheshire, CH2 1JF

Email: info@ccdentalcare.co.uk

Phone: 01244 376202

This privacy notice is also available on the practice website at https://ccdentalcare.co.uk/, or a hard copy can be requested from the Practice by emailing or calling directly.

4. What information we collect, use, and why

The personal data we process includes:

Name, address, contact details, gender, pronoun preferences, date of birth, nationality, NHS number, medical history, dental history, family medical history, family contact details, emergency contact details, marital status, information about care needs, financial details, doctor’s details, treatment plans, consent, X-rays, clinical photographs, digital scans, study models, appointment dates, details of complaints, call recordings.

We may also process more sensitive special category data, including:

Ethnicity, race, religion, health records, sex life information, or sexual orientation.

The reasons we process the data include:

a. To fulfil our contract with you

b. To maintain a contemporaneous clinical record

c. To discuss treatment options

d. To provide dental prevention and oral health advice

e. To ensure any medication we prescribe is suitable

f. To modify treatments based on individual needs

g. To meet our obligations under the Equality Act 2010

h. To carry out financial transactions

i. To manage appointments, recall arrangements and send reminders

j. To communicate with your next of kin in an emergency

k. To communicate with parents or carers about the person being cared for

l. To refer to other dentists, doctors and health professionals as required

m. For debt recovery

n. To continually improve the care and service you receive from us

o. To assist with safeguarding or public protection concerns

p. To assist with dealing with queries, complaints or claims

5. Lawful basis (Personal data)

Our lawful bases for processing personal data:

a. A legitimate interest to provide evidence-based dental care to patients safely and effectively

b. Consent of the data subject

c. To comply with our legal obligations

6. Lawful basis (Special category data)

Our Article 9 conditions for processing special category data:

a. Processing is necessary for ethical and professional health care purposes

b. Processing is necessary to monitor and assess the quality of opportunity or treatment between different groups

c. Consent of the data subject

7. Data protection rights

You have the following personal data rights:

a. The right of access - you can ask for a copy of the data we hold about you. We do not usually charge you for copies of your information; if we charge you, we will explain why

b. The right to rectification - you can ask us to correct or delete information if it is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change

c. The right to erasure - you can ask us to delete your personal data. For legal reasons, we may be unable to erase certain information (for example, information about your dental treatment). However, we can, if you ask us to, delete some contact details and other non-clinical information

d. The right to restrict processing - you can ask us to limit how we use your personal data. For example, stop sending you appointment reminders or information about our service

e. The right to data portability - you can ask us to transfer your personal data to someone else. For example, supplying your information electronically to another dentist

f. The right to withdraw consent - you can withdraw your consent to the processing of your personal data at any time. For example, even if you have given us consent to send you marketing information, you may withdraw that consent

8. Where we get personal information from

We obtain your details when you enquire about our care and service, when you join the practice, when you subscribe to our newsletter or register online, when you complete a registration or medical history form, from family members or carers, and when another healthcare provider refers you for treatment at our practice.

9. How long we keep information

We minimise the data that we keep, and do not keep it for longer than necessary.

We keep your records for 11 years after the date of your last visit to the Practice or until you reach the age of 25, whichever is longer. At your request, we will delete non-essential information (for example, some contact details) before the end of this period.

10. How we store information

We store your personal information securely on our practice computer system. Only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

We take precautions to ensure the security of the practice premises, the practice filing systems and computers.

We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail, and we back up information routinely.

11. Sharing information

To provide you with appropriate care, we might need to share personal data with the following; however, only the minimum information required will be shared:

a. Another dentist or another health professional who is caring for you

b. Your GP or consultant

c. A laboratory

d. NHS payment authorities

e. The Inland Revenue

f. The Benefits Agency, if you are claiming exemption or remission from NHS charges

g. A private dental scheme, if you are a member

h. Safeguarding organisations

12. Duty of confidentiality

Exceptional circumstances might override the duty to maintain confidentiality. We will inform you of requests to share personal information where possible. The decision to disclose information will only be taken by senior staff. Examples include:

a. Situations where there is a serious public health risk or risk of harm to other individuals

b. When information is required by the police to prevent or detect crime or to apprehend or prosecute offenders (if not providing the information would prejudice these purposes)

c. In response to a court order

d. To enable a dentist to pursue a legal claim against a patient

13. How to complain

If you have any comments, suggestions, or complaints about how we use your data, you can contact us using the contact details at the top of this privacy notice.

If you remain unhappy with our response or feel unable to discuss it with the Practice, you can contact the Information Commissioner’s Office (ICO) on 0303 123 1113 or by visiting https://www.ico.org.uk/make-a-complaint.

14. Review and Revision

This privacy notice is reviewed annually and updated to ensure its effectiveness and compliance with current regulations, guidance, and standards.

Last modified: 22 September 2026

This website is administered by Chester Cosmetic Dental Centre. We are committed to maintaining your privacy when using our web site and have developed the following Privacy Policy to inform you of our policies and practices regarding information we collect about you on this site.

While we do collect personal information about you and other users visiting our site, all such information will be collected with your consent and only used for processing and to inform you about news, events and services we believe will be of interest to you. This Privacy Policy governs the URL https://www.chestercosmeticdentalcentre.co.uk and applies solely to consumer contact information.

What information do we gather?

Information on chestercosmeticdentalcentre.co.uk is gathered indirectly (for example, through our site technology) and directly (for example, when you voluntarily provide information). Examples of indirectly gathered information would be our Internet access logs which automatically collect your Internet address when you access our web site. Another way is through the use of cookies which are small files of information which save and retrieve information about your visit to to us our web site — for example, how you entered our site, how you navigated through the site, and what information was of interest to you. We reserve the right to place session cookies during you visit, but these are destroyed once you leave the site. (If you are uncomfortable regarding cookies use, please keep in mind you can disable cookies on your computer by changing the settings in preferences or options menu in your browser.) Chester Cosmetic Dental Centre also collects and maintains certain personal information about you when you complete any of our online forms or send us an email. The personal information you provide can identify you individually, and includes items such as your name and email address. We do not collect any information from you other than the personal information described above. Chester Cosmetic Dental Centre does not purchase or otherwise obtain any supplemental personal information about you from any third parties.

How do we use this information?

We analyse the information collected through our site’s technology to determine what is most effective about the site, to help us identify ways to improve it, and eventually, to determine how we can tailor it to be more effective. We use the personal information you provide to us to contact you in response to any requests, complaints, or comments you may have about Chester Cosmetic Dental Centre. If you have contacted a Chester Cosmetic Dental Centre employee using a form on the site, emailed us or joined our mailing list, we may also use the information you have provided to us to contact you in the future regarding Chester Cosmetic Dental Centre or other topics we feel may be of interest to you.

Will we share this with outside parties?

Chester Cosmetic Dental Centre will never willfully disclose, sell, trade or rent your personal information to any third party without first receiving your permission, or unless we are instructed to do so by a legally recognised authority.

What information we are holding about you?

You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. If at any stage you wish to change this information then please contact us we will make the appropriate change for you.

Data security?

We take appropriate steps to maintain the security of your data on www.strasys.uk. Unfortunately, the open nature of the Internet can mean that data can flow over networks without security measures leading to access by people other than those for whom the data is intended. If you have any further questions now or during your visit, please do not hesitate to contact us.

AI Chatbot assistant & enquiries

When you use our website chat assistant, we collect the details you provide (e.g., your

name, contact details, service interest and your messages) so we can respond to your

enquiry and arrange appointments. A record of the conversation is stored by our chat

platform provider on our behalf, and key details are added to our customer relationship

management (CRM) system.

• Categories of data: Identity and contact details; enquiry content; may include health

information you choose to share.

• Purposes: Responding to enquiries, booking and follow-ups; service quality and

training.

• Lawful bases: Legitimate interests (to respond to your enquiry and run our services)

and/or performance of a contract/steps at your request.• Special category data: Where messages include health information, we process it

only as necessary for the provision of health care or treatment (UK GDPR Art.

9(2)(h); DPA 2018 Schedule 1).

• Recipients (categories): Chat platform provider (hosting/storing chat records),

integration/automation provider (routing enquiries between systems), and CRM

provider (storing enquiry and contact details), all acting as our processors on our

instructions.

• Retention: We keep chat records only for as long as needed to handle your enquiry

and to ensure our systems are running smoothly. Enquiry and lead records remain

in our CRM until you ask us to remove them, unless we are required to keep them

longer by law. If we stop using our chat provider, we will ensure any copies they hold

are deleted or returned to us within 30 days.

• International transfers: Some service providers may be located outside the UK/EEA.

Where transfers occur, we use appropriate safeguards (e.g., the UK International

Data Transfer Agreement or UK Addendum to EU Standard Contractual Clauses, and

where applicable the UK-US Data Bridge).

Add this under Marketing Section:

Marketing communications

Where you give us your consent, we may send you occasional updates about our services,

offers, and news by email or SMS. We will only send you marketing through the channels

you have chosen (for example, email and/or SMS). You can withdraw your consent at any

time by clicking “unsubscribe” in our emails, replying “STOP” to our SMS, or contacting us

directly. Your decision to give or withhold consent does not affect your ability to use our

services or book appointments.

Your Future Smile Integration

Our website uses Your Future Smile, an AI-powered smile visualisation tool. When you use this feature:

Data We Collect:

• Your name, email address, and optionally your phone number

• A photograph of your smile that you upload

• Your treatment preferences

How We Use Your Data:

• Your photo is processed by AI technology to generate a visualisation of potential smile improvements

• We use your contact details to follow up regarding your enquiry and potential treatment options

• If you opt in to marketing, we may send you relevant information about our services

Third-Party Processing:

• Your data is processed securely through Your Future Smile's cloud infrastructure

• AI processing is performed using industry-standard security measures

• reCAPTCHA may be used to protect against spam

Data Retention:

• Your session data expires after 24 hours

• Photos you upload are automatically deleted after 90 days

• Your contact details (name, email, phone number) and treatment preferences are retained until you request deletion

Your Rights:

• You may request access to, correction of, or deletion of your personal data at any time

• You may withdraw consent for marketing communications at any time

• For data protection enquiries, please contact us at [your contact details]

Finance Policy

Chester Cosmetic Dental Centre
149 Long Lane, Upton, Chester, CH2 1JF
Tel: 01244 376202

Chester Cosmetic Centre Ltd trading as Chester Cosmetic Dental Centre is authorised and regulated by the Financial Conduct Authority as a credit broker.

Firm Reference Number (FRN): 1031122

We do not charge fees for our credit broking services and do not receive commission from the lender.
Credit is subject to status and affordability and is only available to UK residents aged 18 and over.

We offer finance through Tabeo, part of the Medenta/V12 Retail Finance network. Chester Cosmetic Centre Ltd acts as a credit broker, not a lender.

Note: The Financial Conduct Authority does not regulate instalment credit agreements of less than 12 months, offered at a fixed cost. However, we are FCA authorised to offer longer-term regulated credit agreements.

Terms and conditions apply. Written quotations available on request. APRs and repayment amounts are correct at time of publication. Lenders reserve the right to refuse applications. Calls may be recorded for training and compliance purposes.

Telephone calls are recorded for training and compliance purposes.

Chester Cosmetic Dental Centre
149 Long Lane, Upton, Chester, CH2 1JF
Tel: 01244 376202

Chester Cosmetic Centre Ltd trading as Chester Cosmetic Dental Centre is authorised and regulated by the Financial Conduct Authority as a credit broker.

Firm Reference Number (FRN): 1031122

We offer finance through Tabeo, part of the Medenta/V12 Retail Finance network. Chester Cosmetic Centre Ltd acts as a credit broker, not a lender.

Telephone calls are recorded for training and compliance purposes.

Complaints Policy

Our commitment to you

We are committed to providing a high standard of care and service. If you are unhappy with any aspect of your experience, please let us know so we can put things right.

We take all concerns and complaints seriously. We will:

• Listen and treat you with respect

• Handle your complaint fairly and confidentially

• Keep a record of the concern and use feedback to improve our service

Raising a concern or complaint will not affect your ongoing care or treatment.

How to raise a concern or complaint

You can share your concern or make a complaint in a way that suits you:

• Speak to us in person or call: 01244 376202

• Write to us at: 149 Long Lane, Upton, Chester, Cheshire, CH2 1JF

• Email: info@ccdentalcare.co.uk

The person responsible for managing complaints is the Practice Manager, Stephanie Harris.

If your concern relates to the Practice Manager/Registered Manager, you can speak to any member of our team, who will ensure it is passed to the appropriate person. Alternative arrangements are in place to ensure your concern is handled fairly.

If you prefer, you can ask someone to raise a complaint on your behalf, such as a family member or representative.

What happens next?

We will acknowledge your concern

We aim to acknowledge your complaint as soon as possible, and not later than 3 working days after we receive it.

At this stage, an offer to discuss your complaint will be provided. This is a chance for you to understand:

• How your complaint will be handled

• The investigation period

• When a response can be expected

You may choose whether to have this discussion or decline it.

Early Resolution

Where possible, we aim to resolve your concern quickly.

Investigation

If your concern is more complex or cannot be resolved straight away, we will carry out a full investigation.

We will:

• Look into your concerns fairly and carefully

• Keep you updated on progress (usually every 10 days)

Our response

After investigating your complaint, we will write to you to explain:

• What we have looked at

• What we found

• Any action we have taken or will take

We aim to respond as soon as possible, and not later than 6 months, unless we have agreed on a different timeframe with you. If there are any delays, we will let you know and explain why.

Time limits for making a complaint

It is usually helpful to raise your complaint:

• Within 12 months of the event, or

• Within 12 months of becoming aware of the issue

If you contact us after this time, we will still consider your complaint, but we may not be able to resolve it if it cannot be investigated fairly and effectively due to the time that has passed.

If you are not satisfied

We hope to resolve your concerns, but if you remain unhappy, you can obtain further support from:

Dental Complaints Service (Complaints regarding Private treatments)

Tel: 020 8253 0800

Web: Dental Complaints Service

The Care Quality Commission (Concerns about the practice)

Tel: 0300 616161

Web: Complain about a service or provider

General Dental Council (Concerns about a Dental Professional)

Tel: 020 7167 6000

Web: Concerns about dental professionals

Support is also available for concerns relating to financial matters. Please speak to a member of staff for further details.

Deposit Policy

General Requirements

All patients are required to pay a deposit before an appointment is booked.

Deposits must be clearly recorded on the system under Deposits, including:

Clinician initials
Staff member who took the booking
Deposit amount

Routine Appointments

Routine appointments (e.g. examination and hygiene) require a 50% deposit at the time of booking.

Examples:

Examination £55 → Deposit £27.50
Hygiene £90 → Deposit £45

The remaining balance is payable at the appointment.

If the patient books a further appointment, a new deposit must be taken at that time.

Clinician-Specific Deposits

Muataz: £50 consultation deposit
Treatment costs and further deposits will be advised by the clinician.
Reem: £50 consultation deposit
Treatment costs and further deposits will be advised by the clinician.

Treatment Appointments

Treatment deposits are based on the time booked in the diary:

30 minutes → £50 deposit
60 minutes → £100 deposit
90 minutes → £150 deposit

Note: A higher deposit may be required if instructed by the clinician, depending on the treatment plan.

Account Handling

Deposits or credits must not be transferred between different clinicians or applied to treatment provided by another clinician.

Staff should review and understand the patient’s account before the patient reaches reception, ensuring confidence and efficiency when taking payments.

All relevant treatment plans must be checked and signed where applicable.

If you are unsure how to manage accounts or payments, please request additional training from the Practice Manager.

General Requirements

All patients are required to pay a deposit before an appointment is booked.

Deposits must be clearly recorded on the system under Deposits, including:

Clinician initials
Staff member who took the booking
Deposit amount

Routine Appointments

Routine appointments (e.g. examination and hygiene) require a 50% deposit at the time of booking.

Examples:

Examination £55 → Deposit £27.50
Hygiene £90 → Deposit £45

The remaining balance is payable at the appointment.

If the patient books a further appointment, a new deposit must be taken at that time.

Clinician-Specific Deposits

Muataz: £50 consultation deposit
Treatment costs and further deposits will be advised by the clinician.
Reem: £50 consultation deposit
Treatment costs and further deposits will be advised by the clinician.

Treatment Appointments

Treatment deposits are based on the time booked in the diary:

30 minutes → £50 deposit
60 minutes → £100 deposit
90 minutes → £150 deposit

Note: A higher deposit may be required if instructed by the clinician, depending on the treatment plan.

Account Handling

Deposits or credits must not be transferred between different clinicians or applied to treatment provided by another clinician.

Staff should review and understand the patient’s account before the patient reaches reception, ensuring confidence and efficiency when taking payments.

All relevant treatment plans must be checked and signed where applicable.

If you are unsure how to manage accounts or payments, please request additional training from the Practice Manager.

Cancellation Policy

At Chester Cosmetic & Dental Care, we are committed to providing excellent care and ensuring our patients have timely access to appointments.

If you need to reschedule your appointment, we kindly ask that you give us as much notice as possible.

This allows us to offer the appointment to another patient and maintain an efficient schedule.

Our cancellation policy is as follows:

• 72 hours’ notice or more:
We will be happy to reschedule your appointment to another suitable time at no charge.

• 48 hours’ notice:
We kindly request payment of the remaining balance for any upcoming treatment in order to secure your next appointment.

• 24 hours’ notice or less:
Late cancellation or missed appointment fees will apply.

Please note that if two appointments are missed or cancelled late during a course of treatment, we may need to review your treatment plan.

Thank you for your understanding and cooperation. We truly appreciate your support in helping us provide the best possible service to all our patients.

Kind regards,
The Chester Cosmetic & Dental Care Team

Click here to calulate your finance